Eduardo · reel
A clear brief
The request form walks you through it, section by section, and tells you what's still missing.
Send a request. Get great work back.
Everything happens in one portal: requests, progress, feedback and files. Here's the whole thing, step by step.
Four steps, the same every time
What you do, and what the team does, at each step.
- 1
Request
Pick what you need, choose sizes from presets, and add your copy and files. Your brand kit is attached for you.
You
- Pick a request type and the sizes
- Paste the exact copy, attach files
- See the first draft time before you send
The team
- Read the brief the same day
- Ask in the request if anything is unclear
- Start as soon as a slot is free
- 2
Track
See where every request sits, who is working on it and when the first draft lands. Drag your queue into any order.
You
- Drag requests into the order you want
- Mark one urgent when plans change
- Message the team on any request
The team
- Work your requests in your order
- Keep the same people on your brand
- Update the status as work moves
- 3
Review
Click on a design to pin a comment, or comment at an exact moment in a video. Approve, or ask for changes.
You
- Pin comments right on the design
- Comment at the exact second in a video
- Approve, or ask for changes
The team
- Answer every comment in the next version
- Show versions side by side
- Revise as many times as you need
- 4
Download
Final files and source files land in your library, sorted by brand and request, ready whenever you need them.
You
- Download finals and source files
- Find anything by brand or request
- Send the next request
The team
- Export every size you asked for
- Include the source file in your format
- Start the next request in your queue
One request, start to finish
A carousel sent on a Monday morning. Here's what happens next.
Monday, 9:05 am
Monday, 9:05 am
You send a carousel request
Five slides for a spring launch. Sizes picked from presets, copy pasted in, brand kit attached on its own.
First draft expected Tuesday, 10 amMonday, 9:20 am
Monday, 9:20 am
Leonardo picks it up
A slot is free, so it starts straight away. You see who is on it and the status changes to In progress.
Leonardo Urnauer · Graphic DesignerTuesday, 10:00 am
Tuesday, 10:00 am
The first draft lands
You get a notification. Open it on your laptop or your phone, all five slides side by side.
Tuesday, 10:40 am
Tuesday, 10:40 am
You pin two comments
"Bigger headline on slide one." "Warmer yellow here." Right on the design, from your phone between meetings.
Tuesday, 3:15 pm
Tuesday, 3:15 pm
Version 2, approved
Every comment answered. You compare versions, tap Approve, and the next request in your queue starts.
Tuesday, 3:16 pm
Tuesday, 3:16 pm
Files in your library
PNGs in every size you asked for, plus the layered source file. Sorted by brand and request.
What we need from you
Three things. The portal makes each of them quick.
Your brand, once
Logos, colours, fonts and guidelines live in your brand kit and ride along with every request.
Honest feedback
Tell us what's off, right on the design. The more specific, the faster version two lands.
On it, v2 by 3pmSlots set the pace
Your plan has a number of active slots: how many requests we work on at the same time. Approve one and the next in your queue starts on its own.
Need more at once?
Add slots to any plan for $495 a month each.
0extra slots
4 active slots
$1,795/ month
Plan slot Can be video Extra slot
Simple graphics
1 business day
Social posts, stories, banners, resizes
Complex graphics
2 to 3 business days
Carousels, ad sets, flyers, presentations
Video
2 to 3 business days
Short edits, reels, motion graphics
To a first draft, once a request is in progress. The portal shows the exact time before you send.
You set the order. You see the timing.
Drag a request to the top and every first draft time updates. Click the design to leave a comment exactly where you mean it.
Questions about requests
How many requests can I send?
As many as you like. There is no monthly cap on requests. Your plan sets how many we work on at once, and the rest line up in your queue.
How fast will I see a first draft?
Most graphics get a first draft within 1 business day. Complex designs and video take 2 to 3 business days. Every request shows its expected first draft time before you send it, and on its card after.
How many revisions do I get?
Unlimited revisions on every request until you are happy. If a change turns the request into something new, we will ask you to send it as a new request.
Can I change the order of my requests?
Yes. Drag your queue into the order you want, or mark one request as urgent to move it to the top. You don't need to ask anyone.
What can you design?
Social posts, carousels, stories, ad sets, flyers, posters, banners, presentations, email headers, thumbnails and resize packs. If your plan includes video: short video edits, reels and motion graphics.
How do I give feedback?
Click anywhere on a design to pin a comment, or comment at an exact moment in a video. Then approve, or ask for changes. It all works on your phone too.
Do I get the source files?
Yes. Each request asks which source format you want, and the source file is delivered with the final files.
Your next design is one request away
Pick a plan, send your first request, and see your first draft time right away.
